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Thabo M
1 reviews | Active since Sept 2014
24 Apr 2020, 11:35
Extremely poor service
I have cancelled my Vodacom cellphone insurance in January 2020 but still now the money is being deducted from my bank account. This is totally not acceptable because after making too many follow ups, I was told that it was a system error and the account was cancelled.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Apr 2020, 13:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Apr 2020, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thabo M's updateReviewer Update
29 Apr 2020, 10:54After five days, i am still waiting.
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Thabo M's update29 Apr 2020, 10:54
Reviewer Update
After five days, i am still waiting.
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Thabo M's updateReviewer Update
02 Sept 2020, 09:33Still today Vodacom insurance has not resolve my problem. Last month they debited my account again!!! This company don’t care about customers. I want my money!!
TM
Thabo M's update02 Sept 2020, 09:33
Reviewer Update
Still today Vodacom insurance has not resolve my problem. Last month they debited my account again!!! This company don’t care about customers. I want my money!!