Extremely poor service
My WiFi has been down for 5 days and I have logged this multiple times. According to them they fix within 48hrs. They have closed the ticket and I have spent more than 90 min on the phone with them using my airtime. No one has gotten back even now. I will never recommend anyone ever again for such a poor service.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
02 Jun 2020, 13:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2020, 13:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team