EXTREMELY POOR SERVICE

I have had a financial hardship over the last few months, which left me unable to pay my Vodacom bill for 2 months. Vodacom blocked my line and disconnected me off their network-which they were in their right. HOWEVER, when trying to reactivate my line, I paid the 2 months arrears. I then called *** and was told I need to pay the arrears amount as well (this was due only later in the month) to which I paid too, then I went into the Vodacom store, did a SIM swap, the store sent a copy of my license & I paid for this last week Tuesday. The consultant assisting me, informed me that Vodacom would debit my account within 48hrs & then it would take 5-7 days to reactivate my line. On Saturday, the money was still not debited-I went into the store and then called Vodacom Reactivations whilst in the store, who then informed me that my copy of my license was not clear & once they receive a clearer copy, it would take another 5-7 working days. Why did Vodacom not inform me? Why should I have a further delay for Vodacom's incompetence and poor level of service??? Why did the store consultant tell me my account would be debited first? No acknowledgment of my email sent two days ago?