zB
zunaid B

1 reviews | Active since Mar 2010

28 Sept 2015, 11:09

Extremely poor service

Good day,<br> <br> i have to say Vodacom is so quick with their staff members ready to Discriminate against cellc another service provider of poor services, yet i raised complaint with numerous consultants including head executive department with regards to their service, Edlin Naidoo calls me to making promises they will attend to complaint 3 days later and over a week has passed and not one consultant or even head executive bothered with my complaint,emailed Edlin and no response, i have a contract with you guys 10 Years and after so many years your consultant calls trying to make me small and insults me and requesting her manager or even her name and surname she gives me and attitude and drops the line refusing any further assistance as she will get her manager to call which aprox 2 weeks later,I addressed logged complaint on Facebook vodacom page and all they can do is we will get someone to contact you and to date not one consultant from top management to to normal call centre agent was bothered in the manner their staff members could insult my intelligence and financial status,treat you like you really not worth and still can try and retain the client by BAD MOUTHING cell c

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2015, 12:59
Official
Hello zuna,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team

Best regards,