Extremely Poor service

Extremely Poor service - i attempted to take out online exclusive contract on Monday morning the 30th November and got email to confirm a consultant would get back to me to confirm and complete the order. When consultant does contact me later in the afternoon she says that unfortunately she cant complete order for me as some department is already closed and that someone will give me a call the next day.

Then next day nobody contacts me, so then i give vodacom online a call on the Wednesday to try and complete and consultant says that i will need to send her my banking, proof of residence docs, etc. which i send immediately.

Then from there i get no further contact and feedback regarding my order, i try calling vodacom online on the 5th, 8th, 9th, 10th and 11th of December (5 days) and everytime each consultant i deal with says they will get the consultant who i forwarded my documents to get back to me. None of them are able to assist me as they not sure what or if the consultant uploaded anything for me...and the consultant i dealt with never gets back to me.

So today ****h December) i finally get a hold of the consultant and get told sorry the deal has expired and can no longer offer me the phone for that price...and if i wish to query it or to take it further i need to wait till next year some time because another department is all of a sudden closed for festive season. But she also cant say on when next year i can follow up cause she not sure when this department is opening up

I cant believe the level of service is so ****py