1 reviews | Active since Apr 2022
Extremely poor service
Dear Vodacom, i have had my contract with you for over 18 years and i subsequently took out contracts for my immediate family members ... i have had poor experiences from you Customer Contact Centre and i fervently feel that you should not call it a customer contact centre ..... Your service range from horrific to non existent. Your cancellation department's service is worst ....
I have been trying to cancel a contract for more than a year based on the contract being on the 'old system', which is not my problem. I subsequently found that in May that you have not cancelled same.... Cost of the contract monthly is R 334 ...
Previously my cancellation request for data was never heeded over charge of R 12 K ...
I have started terminating all my dealings with you ... once this contract is terminated i will have 4 contracts with you and that will change in 2023. Your service is officially worst than telkom.
I am also convincing friends and family to stop using your service ...
My business number will change over time.
Phumi (bless her soul) tried for three days with call back to resolve this and she stated that it was resolved and that i would receive a refund to my account (Vodacom has the details) ...phumi04/05/22 .... Refnd amount R 2680
Data contact cancelled in 2020 (50 gig) was extended and charged at R 1000 pm (highway *******) for over 12 months ... I am still awaiting the refund and feedback.
Phumi (bless her soul) tried for three days with call back to resolve this and she stated that it was resolved and that i would receive a refund to my account (Vodacom has the details) ...phumi04/05/22 .... Refnd amount R 2680
Data contact cancelled in 2020 (50 gig) was extended and charged at R 1000 pm (highway *******) for over 12 months ... I am still awaiting the refund and feedback.