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Claudia H
1 reviews | Active since Jan 2016
09 May 2024, 13:22
Extremely poor service
The Vodacom WIFI department is totally useless. My WIFI connection has been turned off for the more than a week and emails are being ignored. Instead of fixing my issue the consultants are trying to sell me products. Can you believe that. Very poor and very bad service from Vodacom. And poor service seems to be the usual trend for Vodacom.
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Replies (2)
Vodacom's replyOfficial
09 May 2024, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2024, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Claudia H's updateReviewer Update
10 May 2024, 11:53A lovely lady by the name of Olivia assisted me yesterday. The problem was problem was partially resolved but we are back at square one. Still no Wi-Fi, still cant connect to the cottage, still a problem.
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Claudia H's update10 May 2024, 11:53
Reviewer Update
A lovely lady by the name of Olivia assisted me yesterday. The problem was problem was partially resolved but we are back at square one. Still no Wi-Fi, still cant connect to the cottage, still a problem.