Extremely Poor Service

I am extremely disappointed and frustrated with the service I have received from Vodacom. My phone was blacklisted on the 21st of September. On the 13th of October, the phone was recovered and I immediately went to Vodacom to have it unblacklisted. To this day, it has still not been unblacklisted.

There has been no response to emails whatsoever. I have tried calling the head office numerous times, yet no one ever answers. The complete lack of communication and accountability is unacceptable. To make matters worse, I have now received my monthly statement and there are recharge charges appearing on the account. This phone has been switched off since the 13th of October, so I would like to know where these charges are coming from and why I am being billed for services I cannot even use. This experience has been beyond frustrating, and the level of service is completely unacceptable.This is not how a service provider should treat its customers.