Extremely poor service

I write this review to vent my anger about the extremely poor service I've received from one of your shops.

I bought a phone at Empangeni Vodacom Shop towards the end of last year and unfortunately I was buying it for my wife who doesn't stay with me so she only got it more than 7 days after I had bought it otherwise we would have returned it within 7 days for an exchange as it never worked properly from day 1 when she used it.

The phone had a hearing problem whereby she couldn't hear people who were phoning her and I took it back to Empangeni Vodacom Shop at the beginning of March.

Since I left my phone with them I've only received two messages from Vodacom; the first one was when it was booked for repairs and the last one was when it arrived at Vodacom Umhlanga repair center and that was on the 23rd of March.

From that date till this day I've never heard from vodacom again and I don't think it's fair that a phone would stay for such a long time at repairs whilst I'm also not being informed as to what's causing the delay in the return of my phone.

I was told the job number was ***5, so I urge you to investigate and report back to me, which should also come with an apology as this is unacceptable.