EXTREMELY POOR SERVICE

MY HISTORY ON TRYING TO RESOLVE A PROBLEM AT VODACOM: DATA LINE UPGRADE JANUARY 2019 ON NUMBER ********** NEVER RECEVIED MY NEW WIRELESS WIFI ROUTER.

I have spoken to Nunu Pheko on 18/2/2019 no joy,could not help me. I phone again on 28/2/2019 spoke to Zandile and Tuytus Moonsamy who said to me his manager Clinton Subet will phone me before the end of the day, never received a phone call. I phoned again on 8/3/2019 spoke to Sibhesihle Mncwabe and Tytus Moonsamy again he promised to phone me back in 10minutes time, never phoned. I phoned again on the 27/3/2019 spoke again to Lindiwe Maseko and Tytus Moonsamy ,he confirmed again he finalised my problem and will phone me back before the end of business, never phone me back. I phoned again today 2/4/2019 after holding for 42minutes Sharde picked up the phone she transferred me to Tytus Moonsamy who said to me all his managers is again in a meeting and they will phone me back, I dont know what to do anymore maybe it is best to cancel all my contracts with Vodacom and rather move to another service provider because they clearly dont need my R5500 i am paying every month for the last 10years to them.