Extremely poor service
I have lodged a poor service complaint and since last week I haven’t been assisted. I did a port from my number ********** 718 Mtn to Vodacom but it seems as if my query is too foolish to be attended to. I have waited for over 72hrs and when Vodacom calls they tell me my problem will be attended to by their technicians and till today. Sad thing is I’m now losing out on business because no one can get hold of me on this number only if you Vodacom. I run a business and I’m regretting everything about the migration to Vodacom, but I guess I’m just this nobody to the service provider. I really don’t know what to do, there is no email nor a direct number to get escalated assistance. Even the shop I got this contract from cannot assist. I can’t even go back to MTN since this porting thing is a mess. I am really furious about the level of service I’m receiving so far.
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Replies (4)
Vodacom's replyOfficial
27 Mar 2019, 18:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Mar 2019, 18:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Mar 2019, 18:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. We'd also like to extend our sincere apologies for the aggravation caused by the delay.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. We'd also like to extend our sincere apologies for the aggravation caused by the delay.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Mar 2019, 18:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. We'd also like to extend our sincere apologies for the aggravation caused by the delay.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted. We'd also like to extend our sincere apologies for the aggravation caused by the delay.
Regards
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
28 Mar 2019, 16:25Today received an Sms for request to port to Vodacom. It was around 10 am and after 1pm I couldn’t receive anything even Sms from anyone till now. Tried calling customer care they couldn’t assist. My phone goes straight to voicemail. When I check and send a please call me to my colleagues number it’s showinf with an 082 number. This sucks it’s over a week.
's update28 Mar 2019, 16:25
Reviewer Update
Today received an Sms for request to port to Vodacom. It was around 10 am and after 1pm I couldn’t receive anything even Sms from anyone till now. Tried calling customer care they couldn’t assist. My phone goes straight to voicemail. When I check and send a please call me to my colleagues number it’s showinf with an 082 number. This sucks it’s over a week.
's updateReviewer Update
28 Mar 2019, 19:45Good evening
I am sending this to express the level of dissatisfaction and inconvenience this cellphone deal has put me through. It’s over a week and I’m over this porting issue. I would like to use my number in peace even if it means changing back to MTN since it’s bit too much to move over. I am loosing business and it’s been over a week now. Was told in 48 hrs max will be 72. It’s really annoying to keep going to one place to try and get an issue resolved and no one is taking ownership. You call customer care and no one knows what is going on, forever escalating this issue. I was instructed by an Sms at about 10am to visit Vodacom dealer regarding a request to port, the lady at the store (Vodacom kokstad) was more confused than I was she took my sim out my phone and put it in her phone took my ID and was on the phone for over 20min and told me I should go back to where I signed up.
This has really gone too far. I would like to get my number back working even if it’s MTN , than to lose important calls. This is very upsetting and frustrating. I’m tired now. NEED MY NUMBER BACK WORKING DONT CARE IF ITS BACK TO MTN.
's update28 Mar 2019, 19:45
Reviewer Update
Good evening
I am sending this to express the level of dissatisfaction and inconvenience this cellphone deal has put me through. It’s over a week and I’m over this porting issue. I would like to use my number in peace even if it means changing back to MTN since it’s bit too much to move over. I am loosing business and it’s been over a week now. Was told in 48 hrs max will be 72. It’s really annoying to keep going to one place to try and get an issue resolved and no one is taking ownership. You call customer care and no one knows what is going on, forever escalating this issue. I was instructed by an Sms at about 10am to visit Vodacom dealer regarding a request to port, the lady at the store (Vodacom kokstad) was more confused than I was she took my sim out my phone and put it in her phone took my ID and was on the phone for over 20min and told me I should go back to where I signed up.
This has really gone too far. I would like to get my number back working even if it’s MTN , than to lose important calls. This is very upsetting and frustrating. I’m tired now. NEED MY NUMBER BACK WORKING DONT CARE IF ITS BACK TO MTN.