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marianna B
1 reviews | Active since Nov 2018
16 Nov 2018, 18:02
EXTREMELY POOR SERVICE
I have been dealing with Customet Care at Vodacom since Friday 8ty November. Mak8ng several calls..I have been transferred from one d3partment to the other. I have had calls cut. I have been told by a call centre operator that there is no one higher in authority than her to speak to. Today i was phoned by technical department and he said he overode the error and my line will be open from 15.15. I have spoken to 2 more people. And have no joy.
I need urgent assistance. I would also like to know is there any wsy I can cancel this contract as they are now in breach of contract????
Does any one have a number for one of the directors?
HaoW IF EVER DO I GET MY PROBLEM RESOLVED. A FEW MORE CALLS IT IS NOW 18.00 AND STILL NO JOY.
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Vodacom's replyOfficial
16 Nov 2018, 19:41 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2018, 19:41
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,