Extremely Poor Service

Sloppy and unprofessional service when attempting to close our wifi account. Initially I was given incorrect information on which documents were needed, and after two special trips to hand in the correct documents, I assumed all would be handled professionally. However, two months later I noted they were still deducting the full amount, and after leaving a message for the George Manager to call me back and not receiving any return call, I finally managed to cancel the account through their Head Office. When I asked for a refund from original date of cancellation, Vodacom Head Office told me that George Vodacom denied receiving my documents. Basically, I was told I'm fabricating the entire event.