Extremely poor service

We app**** for a business contract 12 March, since then we have yet to receive any confirmation. Lugeshni Pillay our attending consultant failed to contact us in regard to our application and every time we phone in to find out the status and progress she said she will phone us the following day, but to no avail. I was told that the ID copy had to be resend and then the application will be processed by end of business. Yet again no call was received and i had to call lugeshni the following day, at his stage i requested to speak to a manager and was refused, instead i spoke to Felicia Naidoo (Senior consultant) , she also promised that if i emailed her the documents she will assist immediately, have not heard from her since. Last week upon phoning in again Lughesni informed me that our application was declined due to a spelling error on her side and that she will sort it out immediately. Again no response from her. On Friday we phoned her again and she stated that the application shows declined on her side but is approved on acquisitions side and will have it sorted out today(Monday). It is now end of business and just as suspected we have yet to receive any response from vodacom. We are applying for a business contract and this is the poor standard of service we receive, we will use another and for sure better provider for all future cellular needs and will make sure that we inform others of this ridiculous service standards