Extremely poor service

To Whom it may concern,

I called Vodacom on the 29th November 2017 (Wednesday) to cancel my contract after being with Vodacom for more than 11 years due to the pricing of Data being so high and so they tried to talk me out of cancelling by offering me this great deal for the Huawei P10 which came as a combo with the P8 lite for R499 per month for both including 2GB free data, R150 airtime and R55 airtime on the P8 lite as well as free itemised billing and free caller ID to keep me on. I said well thats worth my while so i will go for it. I asked them to do the upgrade and was told that Ram would deliver the order to me on the Monday (04/12/2017). I then went in to one of the Vodacom branches to play with the phone and the gentleman suggested i call Vodacom and make sure my order was in order as he said they tend to make mistakes a lot on the online store, so I called and to my surprise the order was indeed wrong. Not only did they order the wrong colour but the wrong phone as well. They ordered only the P8 lite and I was Promised the P10 and the P8 lite as an extra phone. I was told that someone would contact me to rectify this mistake and i would have my phones no later than Wednesday the 6th December. I have still not heard anything and am considering cancelling this whole thing due to the horrible service I have received.