Extremely poor service

Sometime during 2017 Vumatel installed fibre connections in our complex and thereafter we had a number of service providers contact us. In July 2017 a representative of Vodacom came to our complex and sold fibre to me. I placed an order and on 17 July 2017 I received confirmation and a sales order number was provided. On 2 August I received an e-mail from Vodacom asking me what the object number was. I spoke to Vumatel and they could not assist me. On 3 August I sent an e-mail to Vodacom asking to assist me in obtaining an object number. On 4 August Vodacom sent an e-mail stating that a manager will contact me to assist. On 14 August i followed up with Vodacom through an e-mail. On 14 August they came back and asked me to please provide them with the sales order number. On 15 August I sent them the sales order number. On 18 August they thanked me for sending the sales order number. On 24 August I followed up and asked what progressed had been made. On 24 august I received an e-mail stating that a manager will contact me and assist with the installation. Up to date no Manager has contacted me and it is more than a month and a half since I placed the order and still have no fibre and the only time I get feed back is when I inquire. My neighbour worked via another service provider and he phoned them on a Tuesday and on the Thursday (2 days later) the installation was done. I have been a loyal customer of Vodacom for many years and if that is the way the treat loyal customers then I ask the question how do they treat people that do not have contract with them. This is extremely poor service.