1 reviews | Active since Jul 2011
Extremely Poor Service
<p>Good Day</p> <p> </p> <p>I eventually managed to Migrate my Vodacom contract after 2 months of multiple calls to the call centre. I have still not been credited for a month of billing, as promised and documented by Vodacom. In addition my current months billing reflects that i am being charged for 2 contract on the same account. It is extremely dissapointing espicially when you are on the flagship contract and hold on Onyx status.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I managed to receive feedback from Vodacom and an invoice showing that i was in fact credited. Vodacom has also reversed the entry for the double debit against my account. I am greatful for the quick turnaround time and the assistance.
I managed to receive feedback from Vodacom and an invoice showing that i was in fact credited. Vodacom has also reversed the entry for the double debit against my account. I am greatful for the quick turnaround time and the assistance.