Extremely poor service

<p>On the 7/04/2017 I signed a contracy with Vodacom Canal Walk for a Samsung Galaxy A3 2017 lte Gold Sand +Samsung Galaxy Gear fit 2 Dark Grey + Top up Voucher @ R429 pm. the sales Consultant Jermaine mentioned to me that the Samsung Galaxy Gear fit 2 watches were currently out of stock but they were getting the stock in with in the week and he would let me know as soon as they came in. The reason for me taking out this contract was that I liked the package, especially the watch that was included in the deal. </p> <p>Two week later after hearing nothing from Jermaine, I tried calling the store several times on their business line ********** 200 with no availe, unable to get through due to no body answering and leaving voice mails that nobody cared to respond to. </p> <p>I then went to the Vodacom store in question on the 29/04/2017 Jermaine was not in. I asked to speak to the manager who was also not in. I then spoke to a store assistant who told me that the Samsung gear 2 watches have been out of stock for sometime now and that he did not know when the stock was coming in. I then demanded to speak to a senoir management person, I was introduced to Aneesa the floor manger who aslo did not have a answer for me. She took me details and promised that she or somebody would contact me and let me know what was going on by Monday. Nobody got back to me, I eventually got through toe the store telephone number and was told that managers once agin were not in and that Aneesa was not at work. I asked for a manager to call me back and was told that Nigel would contact me as soon as he came in. once again nothing happened and another week transpired on the 16/5/2017, I once again went into the store and spoke to consultant Anwar who told me that the Samasung gear 2 watches had been discontinued and that Gear 3 were going to replace them. He aslo did not know when the Gear 3 would come in however he would email his manger Nigel who would get back to me the next day. The next day came and went, I did not hear from anyone. I phoned the store 18/05/2017 again to speak to Anwar to find out what was going on. As it turns out he was not at work. However the floor manager on duty that Thursday18/05/207 informed me that they were recieving a delivery of watches the next day, that is Friday. I mentioned to him that I would be in on Saturday to collect my watch. Getting there this morning 20/05/2017 I was once again was shocked to hear that no watches had been delivered. Today I managed to speak to floor manager Nigel and an assistant Stephen. Both of them were unable to tell me when the watches would be in. The only solution they could offer me was 2016 Tomtom watch that I need to pay in another R200.00 to get. </p> <p>From the conversations I had with Aneesa, Anwar, Nigel and Stephen it is very clear that these Samsung Gear 2 watches that were part of the package I signed for had been an issue for some time. And nobody knows when the watches would come or even if they would replaced by the Samsung Gear 3. </p> <p>Vodacom knowing entrered into a sales contact that they they could not forfil. This in itself is elegal and makes it a ********** contract and nul and void in it's entireaty. </p> <p>I am shock at the level of dishonesty and lack of business opperations and integrity that I have experienced up to this piont. </p> <p> </p>