1 reviews | Active since Feb 2017
Extremely Poor Service
<p>After numerous attempts to obtain documentation in order to claim screen replacement Vodacom still did not send me the documents causing my warranty to expire. They are just *********** to assist and does not keep promises made by call centre agents.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still no response, typical of Vodacom, all promise but no delivery!!
Still no response, typical of Vodacom, all promise but no delivery!!
Hi
I have been contacted by sibusiso that sent me the wrong information for the wrong number. I rep**** twice alredy requesting the correct info, but as usual, no response.
From: **********
cc: **********
How difficult can it be to send me my documentation?
As an alternative, please send me a coupon for a free screen repair at a Vodacom repair outlet if that can be a better solution?
Hi
I have been contacted by sibusiso that sent me the wrong information for the wrong number. I rep**** twice alredy requesting the correct info, but as usual, no response.
From: **********
cc: **********
How difficult can it be to send me my documentation?
As an alternative, please send me a coupon for a free screen repair at a Vodacom repair outlet if that can be a better solution?
Absolutely nothing received yet, clearly no clue about the customer service concept from Vodacom.
Being A red VIP customer seems to be of no importance.
Absolutely nothing received yet, clearly no clue about the customer service concept from Vodacom.
Being A red VIP customer seems to be of no importance.
still nothing
still nothing