TG
Thamandrin G

1 reviews | Active since Mar 2009

04 Jul 2016, 08:48

Extremely Poor Service

<p>I have an upgrade order unresolved. Been calling for weeks now.</p> <p>Your ********** is the most useless helpline I've ever dealt with.</p> <p>I call .... I'm caller 1 .... I wait for ages and if answered, the advisor cuts me off or puts me on hold until the line gets cut off.</p> <p>Finally managed to get through and speak to an advisor today. I hope my upgrade has been resolved and that I get my new phone soon.</p> <p>Will I recommend Vodacom to anyone else, surely not. This will most probably be my last contract renewal. Sloppy service is really sloppy when it comes to this ********** number.</p>

0
Replies (1)
Vodacom
Vodacom's reply04 Jul 2016, 09:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team