SM
Sumaya M

1 reviews | Active since May 2016

23 May 2016, 12:53

EXTREMELY POOR SERVICE!!!!!!!!!!!!

<p>I have ported out from Vodacom over 3 months ago and still I get billed. I have paid the pre-mature cancellation fee on my contract however my bank account still gets debited. I have called everyone from reception, to accounts to porting to retentions. If I had a number for the CEO I would call him too. BUT NO ONE can assist me. If I send emails, I have to verify my details via return mail, after which I get told i will be assisted and guess what... NOTHING! NO RETURN CALLS just more numbers that I must contact and no one can assist!</p>

0
Replies (1)
Vodacom
Vodacom's reply24 May 2016, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team

Best regards,