Extremely poor service

I ordered a new power tab 10 contract online. I received my device and sim within 3 days and that is where the great experience stopped and turned into a bad experience. Firstly I tried to register with my new online and keep getting errors. Secondly - The first debit order was supposed to go off of R149, I was supposed to get 1 gig data and no connection fee charged and no pro rata as confirmed clearly by the sales consultant on 24 Nov 2015. I then had to discover by the call center that \unfortunately"its not how it must work"