Extremely poor service: 2 weeks without a replacement router

I am writing this review to express my extreme dissatisfaction with the lack of service I have received from Vodacom Fibre. I have been attempting to secure a replacement router since 9 April 2026. Despite making multiple phone calls and sending several emails, I have been met with zero resolution and a complete lack of urgency. It has now been two weeks of being left without a functioning connection, which is completely unacceptable for a service I am paying for. I have provided all necessary details in my previous communications, yet the issue remains unresolved. I am effectively paying for a service that I cannot use because the hardware has not been provided. My Reference Number(s): SR***

I am requesting that this matter be escalated immediately. I need a concrete date for the delivery of my router or a technician visit to resolve this. Vodacom, please stop ignoring this request and provide the service I am contracted for.