Extremely Poor Service – 2 Months Without a WiFi Device

On 23 June, my WiFi device stopped working. Since it was still under warranty, I took it to Vodacom for repairs. On 27 June, I received an SMS saying the device had been sent for higher repairs. On 30 June, I got another message confirming they had received the device – and that was the last proper update.

After patiently waiting, I called on 25 July to follow up. The consultant I spoke to told me to go to my nearest Vodacom store to get a new device. I went there, only to be told they were out of stock and that I should leave my number so they could contact me. To date, no one has called me back.

It has now been over two months without a WiFi router, yet Vodacom continues to debit me the full monthly payment. I have wasted my own time and petrol going back and forth to Vodacom stores, only to leave empty-handed.

I am extremely disappointed in the lack of service, accountability, and communication. After being a loyal customer for decades, I expected better. This level of service is unacceptable, and I demand urgent resolution.