Extremely Poor service

Unfortunately it seems only Vodacom responds to complaints that are able to be viewed by public!

2 Complaints NOTE!

I wrote a complaint regarding misrepresentation of a contract. I received a call and admitted that the contract entered into was infact incorrect. The contract has to run until the 28/02/2021 then a cancellation can be put through and a refund generated. I would be call on the 01/03/2021 to ensure this was completed. Its now the 04/03/21 and not only have I not got a call but I have been slapped with a bill of R530 (H3 inv) where the monthly fee on the misrepresented contract was R85pm !!! I called the call center and again 28min getting transferred to department to department. Why have I not been called back? why is that misrepresented contract still active? why was I charged R530?

My second query

I requested my fiber to be transferred from my old residence to my new residence. I get told it takes 30 days to change the address. So I will be without fiber to run my business for 30days? The agent side yes but I will still pay the monthly fee? Yes. I asked is there not a way to speed up the process. I get told no that is the way it is. I asked i understand that you have a policy but we as the clients are not always up to speed with Vodacoms policies. Maybe give me a service fee to speed up the process or something to assist your customer. All I get told is, I will email you documents and send back without replying to anyone. Ive done all of that but no e mail confirmation of acknowledgement of receipt of documentation. Still without any fiber paying R100+ a day for data. So Vodacom is in actual fact taking my monthly fee not giving me an option to get fibre address change quicker than 30days and forcing me to by data. Seems like to enforce your policies to make money via other revenue streams?

Can I get ONE person to access to all accounts to assist as Vodacom departments don't communicate to one anther you need to be transferred back and forth with no assistance.