Extremely Poor Service

I ordered fibre via vodacom on the 2nd November 2021, and on the 8th I made a follow up since they didn't communicate anything to me. I was informed that my order was rejected and I was required to make another application. But I decided not to place another order via vodacom. On the 9th I place a Fibre order via a different ISP and things were moving smoothly until when the activation had to happen. We discovered that Vodacom went ahead with Fibre order, that they told me was rejected, without my knowledge. I contacted Vodacom and gave them two options. Firstly, was to activate the line or cancel. They failed to activate the line and I then exercised the second option. On the 26th I requested for cancellation and I was informed that it takes 24 to 48hrs for cancellation. I even called on Sunday 28th to follow up and was informed again that by Tuesday the 30th November 2021 I should expect cancellation.

Today is Tuesday the 30th and cancellation has not happened. I called them and now I am told (Thando, apparently a Supervisor) that cancellation actually takes a month.

I work from home and my productivity depends on access to the internet.

Please if you could help to get me out of this frustration. The other ISP is waiting on Vodacom to cancel this line.