Extremely poor service

It has been 7 days since my last post & my matter has still not been resolved. I have only been contacted by someone once. And this was at 6 pm on Friday evening. Since then, I have had no feedback.

I just need a cellphone collected so that I can cancel this contract. What is so difficult about a collection? I am even prepared to personally drop the cellphone off at RAM couriers if it means that this issue will be resolved.

I seriously expect better service from Vodacom. Needless to say, this is the LAST time I will EVER use Vodacom as a network provider. Vodacom has lost me as a customer going forward & I will definitely be cautioning all those around me against this network.

If the cellphone is not collected by Friday 19 June 2020 & the matter is not sorted, I will be pursuing legal action as per the Consumer Protection Act 68 of 2008 of South Africa. Enough is enough Vodacom. Sort yourselves out.