Extremely poor quality from vodacom support

I called 082135 and pressed cancellation. I spoke to the agent advising him that my contract will come to an end in May and if he can tell me what my month to month billing will be. He checked on the system and told me yes it will come to an end but cannot tell me the monthly cost. So I said I find that strange, and his response was he does not know because it is cancellations department and that information is available from the accounts department. I asked him to transfer me to the accounts department and he dropped my call. Please listen to the recording and advise me what you would do if you were interacting with this agent. time:13.11 date 23/04/2019. Further rating your services means nothing to vodacom, because there is never feedback as to why the rating was so low.