HG
Heinrich G
1 reviews | Active since Feb 2012
13 Apr 2023, 14:14
Extremely poor (non) service
Vodacom activated the line on the 1st April but since then I did not received a rooter. On the 11th I canceled this because of poor service and still waiting on a confirmation e-mail. Technical confirmed this morning that after the cancelation the line will only be released at the end of May. This is not on, and you cannot hold me hostage because of your poor service. I am without internet since 1st April and this is not acceptable.
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Replies (2)
Vodacom's replyOfficial
14 Apr 2023, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2023, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Apr 2023, 09:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were contacted by our Social Media Team on the 13-04-2023 and they have escalated the matter to the relevant department. We have requested the team to do a follow up on this and revert back with feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2023, 09:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were contacted by our Social Media Team on the 13-04-2023 and they have escalated the matter to the relevant department. We have requested the team to do a follow up on this and revert back with feedback. Regards Consumer Website Team
Best regards,