1 reviews | Active since Jan 2020
Extremely Poor Network in Ballito – Vodacom Must Act
Over the past few months, Vodacom’s network performance in the Ballito area has gone from bad to completely unacceptable. Data speeds are painfully slow, calls frequently drop or fail to connect, and it’s almost impossible to use mobile data for anything productive.
I’ve been a loyal Vodacom customer for years and currently have three active contracts, yet I’m forced to keep a second SIM card from MTN just to have a usable network. That’s ridiculous for a so-called leading provider in 2025.
This is not a temporary glitch — the connection has progressively worsened, with no visible improvement or communication from Vodacom about network upgrades or tower issues. If Vodacom cannot provide a reliable service in Ballito, then they are in breach of contract, as the service I’m paying for is not being delivered.
Unless this is resolved immediately, I will be requesting release from all contracts without penalty. Vodacom it’s time to either fix your network or free your customers to move to a provider that actually delivers what it promises
• You have failed to supply the agreed-upon service levels to me, my business and the residents of the Greater Ballito area (your performance obligation).
• Your failure to respond to a valid complaint constitutes positive malperformance and/or repudiation of the contract. Under the CPA, as a consumer receiving services, I have the right to request and obtain the contracted service; where the service provider fails to perform, the consumer may cancel the contract after providing notice and a reasonable remedial period.Accordingly, if you cannot restore full signal/service quality within 7 calendar days from today, I request that you release me from this agreement immediately, without penalty, and provide confirmation of such release in writing. I retain all rights to lodge a complaint with the National Consumer Commission and other regulatory bodies, seek a refund of any portion of fees paid for unprovided services, and explore further remedies for damages incurred. I look forward to your prompt confirmation and action.
• You have failed to supply the agreed-upon service levels to me, my business and the residents of the Greater Ballito area (your performance obligation).
• Your failure to respond to a valid complaint constitutes positive malperformance and/or repudiation of the contract. Under the CPA, as a consumer receiving services, I have the right to request and obtain the contracted service; where the service provider fails to perform, the consumer may cancel the contract after providing notice and a reasonable remedial period.Accordingly, if you cannot restore full signal/service quality within 7 calendar days from today, I request that you release me from this agreement immediately, without penalty, and provide confirmation of such release in writing. I retain all rights to lodge a complaint with the National Consumer Commission and other regulatory bodies, seek a refund of any portion of fees paid for unprovided services, and explore further remedies for damages incurred. I look forward to your prompt confirmation and action.