Extremely Poor *********** Service

Good Day. On the 17/2/17 I placed an order for a Huawei P9 Grey + Accessory Pack I received the order on the 22/2/17 but I only received the sim card, I was told it was a system error. On the 23/2/17 Ram couriers came and collected the incorrect order and sent it back to Vodacom. I had to wait 7-14 working days for the reversal to take place and then i could apply online again... which i did. Eventually received the phone at the end of March but anyways besides that. Ever since then Vodacom had been charging me for two handsets, every month they would bar all my outgoing calls etc, so after hundreds of phone calls eventually in September 2018 they cancelled the one handset off my account and credited my account. Just when i think everything is fine, and back to paying my R400 monthly, i log onto my Vodacom account and BOOM, i now owe R1900, i look at the breakdown of charges and Vodacom has charged me for the balance of contract.

So once again i'm back on the phone to Vodacom, AND once again been shoved from pillar to post. Eventually get hold of someone, halfway through our conversation the call cuts and no one phones you back. So i went online and they told me they will send my account to the credit department to credit the account. Which i am still waiting to see if that's going to be done. So today i decide to look at my credit record - Vodacom has listed that i have not paid my account in 3 months. I HAVE NEVER DEFAULTED ON A PAYMENT!!! i have every single proof of payment. I DO NOT UNDERSTAND VODACOM!!!! I cannot wait for this contract to end so i can move to another service provider. Your service is absolutely pathetic. This is extremely frustrating. I am going to be seeking legal advice.