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JB
Jaco B

1 reviews | Active since Apr 2011

07 Oct 2021, 13:23

Extremely POOR Fibre service

I have logged a relocation request with vodacom on the 13th of September, and received an SO number, and an ETA of one calendar month (meaning end of Oct). I have followed up regularly until I received an email saying my fibre has been activated. When I phoned Vodacom to confirm this, I was told that the technician has colsed my ticket for no reason. Then a new SO number had to be opened. Evertime I phoned Vodacom, I'm being told that they are waiting for the installation to be completed, but everytime I had to remind them that there is no installation needed, as the house is fibre ready, the ONT is already installed. I then just get the same answer every time, that they will note it on the system, and a technician will be assigned. and the waiting period is 24-48 hours. If I follow up after 48 hours I just get similar feedback from Vodacom. I cannot understand what is taking so long, It is only settings that needed to be done, why is it taking so long!! I have had enough with Vodacom, I'm going to cancel my Fibre contract, and also my 3 other cell phone contracts and move to another service provider. It seems like loyal customers (15 years +) means nothing to these corporates. I mean, they won't even feel the difference when I'm gone.

0
Replies (3)
Vodacom
Vodacom's reply07 Oct 2021, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JB
Jaco B's update11 Oct 2021, 07:41
Reviewer Update
So after this review, I was contacted by Vodacom, sounded like a more senior person, who promised to phone me back and give feedback with regards to my fibre relocation, which she did, but then she had to phone me back a second time to confirm that my fibre is active, but once again, no feedback from Vodacom. It's been another 3 work days, and still no fibre. (which I'm paying for...)😡😡😡😡😡😡😡😡
JB
Jaco B's update12 Oct 2021, 11:15
Reviewer Update
So after another two calls to the customer care line *** yesterday (11/10/2021) I was promised call backs from two different supervisors/ managers, but not one bothered to phone me back. I phoned them again this morning, just to receive another arrogant answer that Vodacom is still within their timeline for the relocation, and I must wait. When I asked to talk to a supervisor, I was told that they are busy, and cannot help me. Almost a week from my first complain, and still no help from Vodacom. I cant even try and contact senior management, because you cant find any contact details for them. I'm going to lodge a complain on ICASA's website now.