CA
Craigh A

1 reviews | Active since Sept 2019

21 Jul 2021, 19:02

Extremely poor customer services for a new client

Not happy with the type of customer service received from vodacom, took up a new contract, with new Sim and number.

Getting phone calls and sms for a certain person they looking for.

Went to address it with store, was told nothing they can do because it's a recycle number and if I want n new number I must pay.

Firstly it's shows you don't care about your customers Personal information, which I feel you not compliant with the POPI act, because I have personal detail about this individual on my device.

A quick fix to the problem I must block the numbers phoning that it don't disturb me.

Regret open account with you and will never do it again, but I'm stuck with this contract for the next 2 years. Not reaping any benefits with this device as it a constant pain getting calls.

0
Replies (2)
Vodacom
Vodacom's reply22 Jul 2021, 07:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Jul 2021, 14:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,