Extremely Poor Customer Service/Passing Buck

I app**** for contract through Vodacom on 11Feb16. I did sim swap as well. Got a brand new Sony Xperia Z5. A mere 10 days later whilst on vacation the AUX of phone stopped working as well as its boasting 23mp camera. Took it to Vodacom in Jeffreysbay who said the phone will have to be seen by technician in JHB and can take 3 weeks. Now here is a brand new phone 10 days old and i have to wait 3 weeks for it to be seen by a technician; which ruins my vacation. I was left with no option but to check in phone. I was promised that follow up calls will be made. Which i have yet to receive one.<br> 02/25/16 - spoke to carmen who stated phone is in JHB and being seen by engineer.<br> 03/01/16 - spoke to carmen who stated that phone is in JHB and she will advise after 12pm the status.<br> 03/02/16 - sms received stating that phone will arrive on the 4th March but no later than 7th.<br> 03/07/16 - i call carmen who stated she is waiting for the courier who is due arriving between 12 - 5pm and i will receive an sms once arrived.(Never Received SMS)<br> 03/08/16 - i call carmen; she is not available its her off day. The girl i spoke to cant help me. I need to call back tomorrow.<br> <br> Utter poor service. Still waiting