EXTREMELY POOR CUSTOMER SERVICE FOR A PLUS 10 YEAR CUSTOMER

Hi I would like to lodge a complaint with Vodacom.

I CURRENTLY HANDLE MY FATHERS ACCOUNT .AND IN FEBRUARY I OPTED TO CANCELLED A CONTRACT WHICH WAS COMING TO AN END. I CALLED "CANCELLATIONS" WHO THEN TOLD ME THEY WOULD GIVE ME A BETTER DEAL THEN TELKOM WHICH THEN OPTED FOR. THEY HAVE NOW OVER CHARGED ME FOR THE CONTRACT UPGRADE .SINCE THEN I HAVE BEEN TRYING TO SPEAK TO CUSTOMER CARE WHO HAVE THEE MOST ILLITERATE PEOPLE IN THE DEPARTMENT I GOT SHIFTED FROM ACCOUNTS TO UPGRADES TO RETENTION'S RIGHT BACK TO ACCOUNTS. BEEN A CUSTOMER FOR PAST 10 YEARS AND THIS SERVICE IS PATHETIC.

ALL I WANT IS FOR A SENIOR PERSON TO CALL ME AND LISTEN TO THE RECORDING WHERE THE UPGRADE HAD BEEN DONE.ABSOLUTELY POOR ACCOUNT MANAGEMENT AND SERVICE