Extremely Poor Customer Service

we have been having issues with my fiber line since the 21st of July . As everyone know no business can be done with a network (all my services -internet , cell, 3g )is with Vodacom. So i decide to cancel my fiber) on the 26 July and move to Afrihost. i was promised to get some documents for the cancellation. Called Vodacom numerous time since the 26th but no cancellation documents received as yet. Afrihost (Openserve) has install the new fiber, delivered the new modem and i am ready to connect, but still awaiting the cancellation document from Vodacom. Called this today at 14h00, and told no one is assigned to the cancellation request. the one star(*) is a bonus, it should be minus (-5*) spoke to a person by the name of : Yolanda Duma