Extremely poor customer service

The service from vodacom is sh***ty. 1st it was them debiting me on a product that I didn't have. Multiple calls from December until January getting different service consultants who give you a different story.

Now I have done an early cancelation on my Minutes sim card.I was quoted R380 end of January that I paid within 48hrs. The 1st of February I was allocated the data and minutes which were later taken away on the 2nd of February. When I called in i was told I will be billed pro rate for what I used on those 2 days. When the invoice of February came I was billed 1)R388(full amount) for the minutes and data 2)R329 Airtime Subscription Discount 3)R291 Reduced Subscription Discount Proration-New The last two items i was told because I did an early termination and my plan had discounts so I must pay for those discounts which is something I wasn't told when requesting for early termination qoute.

7th March I got this text.Your Service Request *** is now being processed by Jokunia Mathe who will be in contact with you shortly.

10th of march I called to make a follow on the case because i got an email with an advert and 3 statements. The rude consultant said the matter was closed and I was credited to my vodacom account,if I want the money credited to my bank account I should call cancellation and retention that I want the amount to be credited to my bank account.

Once they pay me back my money I'm porting to MTN and get Superflex.i cancelled my contract so that I can subscribe to power flex with my old number,that has been impossible and have been told since my number was once a contract number it won't be able to subscribe to powerflex