EXTREMELY POOR CUSTOMER SERVICE

I am now in my second month of trying to get Vodacom to cancel Vlive charges on my account. I have names of customer care agents who assured me that this will be cancelled while i talk to them over the phone, up until today, these charges as still running on my account. I want the whole world to know how Vodacom *****s money from the customers. Please , all Vodacom clients, check your monthly statements for charges that are added on your account. First it was WASP services, now this bull**** Vlive charges! It just never ends. They are very fast to cut your line when you have a dispute with them, but when you need their assistance in a matter, there is just NO ONE THAT CAN ASSIST YOU! My 2 year old can do a better job than those IDIOTS at the customer care lines.