LM
Luanda M
1 reviews | Active since Aug 2025
18 Aug 2025, 19:50
Extremely Poor customer service.
Extremely poor service, I canceled my Vodacom subscription in oct/Nov, and was now listed for an amount I do not even owe. Called their customer service line on Friday the 16th August 2025 and had such a hassle getting any assistance, and was advised a cancellation consultant would call me within 24 hours. I had to follow up again on Monday the 18th August 2025 and have still not gotten and assistance from them. They have severely affected my credit score as well as placed my bond registration on hold due to their customer neglect and lack of communication. I am still waiting for them to reach out to assist me with this mess that they created. Extremely disappointing.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
19 Aug 2025, 07:54 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply19 Aug 2025, 07:54
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
LM
Luanda M's updateReviewer Update
20 Aug 2025, 17:07I have still not gotten any assistance with the above matter despite my continuous mentioning of the urgency of this matter. It seems as though the only time I am going to get assistance is if I involve the ombudsman.
LM
Luanda M's update20 Aug 2025, 17:07
Reviewer Update
I have still not gotten any assistance with the above matter despite my continuous mentioning of the urgency of this matter. It seems as though the only time I am going to get assistance is if I involve the ombudsman.
LM
Luanda M's updateReviewer Update
21 Aug 2025, 10:51Also I canceled my contract in November, from what I see on the statement is the R622 that was outstanding that I was not aware of, so why am I now being asked to pay R1519. Please respond urgently.
LM
Luanda M's update21 Aug 2025, 10:51
Reviewer Update
Also I canceled my contract in November, from what I see on the statement is the R622 that was outstanding that I was not aware of, so why am I now being asked to pay R1519. Please respond urgently.
LM
Luanda M's updateReviewer Update
21 Aug 2025, 10:58I literally feel like I am being ****med now. Because this is ridiculous.
LM
Luanda M's update21 Aug 2025, 10:58
Reviewer Update
I literally feel like I am being ****med now. Because this is ridiculous.
LM
Luanda M's updateReviewer Update
21 Aug 2025, 13:21Their has still been no assistance, you guys **** innocent people. Please get someone from your legal department to respond to me numerous mails sent, you guys lack customer service and it is extremely disappointing. I am very dissatisfied with your service, I even went to the liberty mall branch and got no assistance there.
LM
Luanda M's update21 Aug 2025, 13:21
Reviewer Update
Their has still been no assistance, you guys **** innocent people. Please get someone from your legal department to respond to me numerous mails sent, you guys lack customer service and it is extremely disappointing. I am very dissatisfied with your service, I even went to the liberty mall branch and got no assistance there.
LM
Luanda M's updateReviewer Update
22 Aug 2025, 09:17Vodacom I am waiting for you guys to get someone to call me back. I sent an email again for cancelation and I am continuously transfered from consultant to consultant, do better!!!!
LM
Luanda M's update22 Aug 2025, 09:17
Reviewer Update
Vodacom I am waiting for you guys to get someone to call me back. I sent an email again for cancelation and I am continuously transfered from consultant to consultant, do better!!!!
LM
Luanda M's updateReviewer Update
25 Aug 2025, 16:06Vodacom please get team leader Nomfundo Gazi to call me, I am still awaiting assistance, this is now the second week. It seems as though the only time I get assistance is when I write a review.
LM
Luanda M's update25 Aug 2025, 16:06
Reviewer Update
Vodacom please get team leader Nomfundo Gazi to call me, I am still awaiting assistance, this is now the second week. It seems as though the only time I get assistance is when I write a review.