Extremely Poor Customer Service

I must say I am extremely disappointed in the relationship that I have with Vodacom as a customer. <br> From my understanding customer service is about providing a service to customers before, during and after a purchase, I wonder what Vodacom is doing. <br> First bad encounter I had with Vodacom, I called Customer Services to do an enquiry of which one of their agents told me that if I took the option of receiving a 2G bundle instead of 1GB my debit order amount would increase by at least R20. Having trusted this service because they say calls are recorded I trusted the information and accepted. To my surprise my debit order amount increased by at least R190 and for three months was not receiving any data. I had to call 5 times to either ask for a refund or for the data to be loaded and my debit order amount to be dropped back to what it was because what they had done was *****. <br>