CS
CS S
1 reviews | Active since Jun 2010
10 Jun 2019, 13:44
Extremely POOR Customer Care at Vodacom
Customer service at Vodacom is non existent. Spent at the whole weekend trying to get my new vodacom sim registered and connected to the network and still have not been successful. First told to wait 24 hours , then told must wait 48 hours and finally we got to wait 72 hours?? Not sure if they are going to add on hours to that as I have still not received any feed back from vodacom cutomer care. Call Centre agents lack s**** and expertise to deal with issues
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jun 2019, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2019, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CS
CS S's updateReviewer Update
11 Jun 2019, 15:05Still no response from Vodacom - I have waiting 72 hours now and I am still not connected.
Was told that Team leader Thembinkosi would call me on Sunday but today is Tuesday and no call forthcoming. Thembilo Mbele has very little knowledge and technical expertise of the product and was very unhelpful. Going on past 76 hours now....
Was told that Team leader Thembinkosi would call me on Sunday but today is Tuesday and no call forthcoming. Thembilo Mbele has very little knowledge and technical expertise of the product and was very unhelpful. Going on past 76 hours now....
CS
CS S's update11 Jun 2019, 15:05
Reviewer Update
Still no response from Vodacom - I have waiting 72 hours now and I am still not connected.
Was told that Team leader Thembinkosi would call me on Sunday but today is Tuesday and no call forthcoming. Thembilo Mbele has very little knowledge and technical expertise of the product and was very unhelpful. Going on past 76 hours now....
Was told that Team leader Thembinkosi would call me on Sunday but today is Tuesday and no call forthcoming. Thembilo Mbele has very little knowledge and technical expertise of the product and was very unhelpful. Going on past 76 hours now....
Vodacom's replyOfficial
14 Jun 2019, 15:45Dear Conrad,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)
Vodacom's reply14 Jun 2019, 15:45
Official
Dear Conrad,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and there was no answer. We have responded to your query via email. Regards Consumer Website Team(SA)