Extremely poor communication from Vodacom

I have always been a loyal customer of Vodacom (and often receive phone calls stating this when they offer me new specials). On 12th October I telephonically renewed my contract. No phone was delivered. After much wasted time and even more frustration i ascertained that the RAM delivery vehicle with my phone had been hijacked. NO communication in ANY form from Vodacom and still no phone and no one at Vodacom who can help me after multiple multiple phone calls via the call center to both RAM and Vodacom. Customer care consultant at Vodacom actually sounded rude and disinterested. And to crown it all, I was advised that I cannot do anything until the investigation of the hijacking is sorted out. Whop knows how long this will take. Main frustration is complete lack of help from anyone at Vodacom and inability to speak to anyone who is not via the call center.