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Sansunita Minnaar-Badenhorst
1 reviews | Active since Mar 2020
15 Mar 2023, 07:50
Extremely Poor Client Service in an urgent matter
It is quite impossible to get to the the relevant department and or dedicated person to assist in a matter of urgency. Numerous emails, calls and messages on Vodacom's social media pages could not get them to react in this very urgent matter and therefore we must try other avenues like HelloPeter. It is totally unacceptable!
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Replies (2)
Vodacom's replyOfficial
15 Mar 2023, 07:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply15 Mar 2023, 07:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
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Sansunita Minnaar-Badenhorst's updateReviewer Update
15 Mar 2023, 10:56I really don't know what to do! After struggling for days at end to get a letter from Vodacom of a cellphone number deleted and or terminated on their network, they send you an account. This is totally ridiculous! Can't someone use their savy and read thoroughly through the writings and see what is actually needed. It is straight forward... when was the applicable number deleted and or terminated on the Vodacom network. THAT IS THAT! Not so difficult questioned to be answered on an official letterhead.
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Sansunita Minnaar-Badenhorst's update15 Mar 2023, 10:56
Reviewer Update
I really don't know what to do! After struggling for days at end to get a letter from Vodacom of a cellphone number deleted and or terminated on their network, they send you an account. This is totally ridiculous! Can't someone use their savy and read thoroughly through the writings and see what is actually needed. It is straight forward... when was the applicable number deleted and or terminated on the Vodacom network. THAT IS THAT! Not so difficult questioned to be answered on an official letterhead.