Extremely poor, bad service.

In September 2019 I got a call from a lady (Yoliswa) working for Vodacom online, she called me because one of my contract was coming to an end. On our conversation she reminded me of my contract coming to and end and she then offered me to increase my airtime. I then asked if the data will also increase and her answer was no your data will remain the same 1Gig. When the new contract kicks in on the 1st of November 2019, only airtime was given to me and not the data as per our conversation. I then called vodacom and spoke to Constance and Nkululeko, they both could not help me as the upgrade was done with the online department, so they transferred to the online department and as always I was sent from pillar to post with no help on the first day, when I was told she's gone home. I called again to try to get hold of the Yoliswa lady, when I finally got hold of her, her answer to me was there was a mistake vodacom maybe forgot to allocated the data for me. She asked to call me back because she needs to sort this out. It's been over 8 days now and still no call back from her. If this is the service that vodacom wants to give me after 14 years, then I don't need vodacom. They either cancel the contract or reinstate my data, I use data everyday, what kind of an upgrade that results in data cancellation? Yoliswa is ****** ***********, Vodacom you don't need such employees. Do something about it because I need my data for this month and going forward, If you can't, then cancel this contract and I will get it somewherer!

****ed Off Mxolisi Shongwe Account nr I***-5