J5
Jay 567
1 reviews | Active since Mar 2021
05 Dec 2022, 15:38
EXTREMELY POOR AND PATHETIC SERVICE
EXTREMELY POOR AND PATHETIC SERVICE FROM THE ONLINE SHOPPING!!!!!
AN ORDER WAS PLACED ONLINE FOR AN UPGRADE TO AN EXISITING NUMBER, WHICHEVER CALL CENTRE AGENT THAT DEALT WITH MY ORDER APPORVED AN ORDER THAT WAS NOT MEANT FOR THE SIM CARD AND CANCELLED/DISCONNECTED MY SIM CARD THAT IS MEANT FOR USE. AN UPDRAGE IS MEANT TO BE LOADED ON THE EXISITING SIM CARD NUMBER NOT REPLACED WITH A NEW ONE. I HAVE BEEN TRYING TO SORT IT OUT FOR OVER A WEEK AND NO ONE UNDERSTANDS WHAT TO DO TO RECITFY THE SITUATION.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Dec 2022, 16:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2022, 16:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Jay 567's updateReviewer Update
05 Dec 2022, 16:37Please note that this is an automated response to everything, no one will be in contact with me and no one will sort out this issue. I have to be sitting and waiting for more than 20 minutes for someone to just answer my call to give me the same response all the time.
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Jay 567's update05 Dec 2022, 16:37
Reviewer Update
Please note that this is an automated response to everything, no one will be in contact with me and no one will sort out this issue. I have to be sitting and waiting for more than 20 minutes for someone to just answer my call to give me the same response all the time.
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Jay 567's updateReviewer Update
08 Dec 2022, 09:17You are unable to call me for the very same reason I am frustrated!!!! Vodacom deactivated the sim card that you are trying to call me on!!!!!!!!!!! THE PERSON THAT HANDLED MY ACCOUNT, FOUND IT OKAY TO DEACTIVATE MY SIM CARD (IT'S BEEN 8 DAYS) AND NO ONE IS ABLE TO HELP!!!!!!!
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Jay 567's update08 Dec 2022, 09:17
Reviewer Update
You are unable to call me for the very same reason I am frustrated!!!! Vodacom deactivated the sim card that you are trying to call me on!!!!!!!!!!! THE PERSON THAT HANDLED MY ACCOUNT, FOUND IT OKAY TO DEACTIVATE MY SIM CARD (IT'S BEEN 8 DAYS) AND NO ONE IS ABLE TO HELP!!!!!!!