Extremely Poor and Pathetic Service

<p>Owing to the extremely poor service I have received for the past four weeks from the Vodacom agents, I wish to air my complaints.</p> <p>My first initial contact was in the week of the 20th to which I phoned to cancel my debit order for the 25th of March and in general change my payment method due to a recent change in Employer and as a result my salary date would change. The agent then agreed to cancel my debit order.</p> <p>On the 25th I reveived a notification that the Vodacom debit order rejected to wich i was under the impression it was canceled. On the 30th I contacted vodacom again to confirm the exact amount I need to pay on my account as well as the banking details. I was informed that my instalment was R 516.96, which I paid emmediately.</p> <p>Since the 4th of April everyday my account seems to be soft locked and I had to contact Vodacom everyday to unlock my account for one day. Not one of the 4 different agents could explain to me exactly why my phone is soft locked.</p> <p>Today I contacted Vodacom again and the agent informed me that my account is in arrears with R 100.00 due to penaulty fees because of the debit order rejecting in March.</p> <p>My concerns are: Why did it take 10 days for Vodacom to obtain the reason for my account being soft locked. Why did the first agent notify me on a certain amount excluding the penalty fees. Why is my instalment R 616.96 when for the past year it was +/- R 380.</p> <p>I cannot wait for my contract to run out to change from service provider!</p>