RR
Rinay R
1 reviews | Active since Aug 2016
04 Sept 2020, 20:00
EXTREMELY POOR AND DISAPPOINTING SERVICE
I am due for an upgrade I call the upgrade number they advise I can do it online which I decided everything work. However I recieved a SMS which I was not able to proceed. So I call the upgrade number and spoke to lady she never gave her name after waiting for almost 2 hours on the phone she said its sorted. And I will receive a call from a consultant who will help me until today no call. Vodacom is supposed to make things easier but this process is extremely poor and disappointing.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Sept 2020, 11:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2020, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RR
Rinay R's updateReviewer Update
06 Sept 2020, 10:14I have still not received a reply
RR
Rinay R's update06 Sept 2020, 10:14
Reviewer Update
I have still not received a reply
RR
Rinay R's updateReviewer Update
07 Sept 2020, 08:17Until today I have still not received a reply extremely poor service
RR
Rinay R's update07 Sept 2020, 08:17
Reviewer Update
Until today I have still not received a reply extremely poor service