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PVdW
Pieter Van der Wath

1 reviews | Active since Apr 2015

03 Jun 2022, 09:03

Extremely poor after service help

They installed fiber line 200 x 200 line on 20 June. I had NO internet till 27 June when they manage to get the internet light to come on. I called the help line daily and they promised to help. I ask 3 times for a manager to call me but nothing. I found out today that no calls was logged so I was waisting my time.

0
Replies (6)
Vodacom
Vodacom's reply03 Jun 2022, 09:57
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PVdW
Pieter Van der Wath's update03 Jun 2022, 10:40
Reviewer Update
I logged a call today. I need a technician today at my house to sort it out please
PVdW
Pieter Van der Wath's update07 Jun 2022, 10:56
Reviewer Update
Thanks. Yes its booked for 8H00 tomorrow. Hopefully I will get credit for no internet for 2 weeks
PVdW
Pieter Van der Wath's update08 Jun 2022, 09:20
Reviewer Update
Technician was booked for 8H00 on 8 June and it's now 9H20 and nobody yet and no call
PVdW
Pieter Van der Wath's update08 Jun 2022, 11:02
Reviewer Update
Technition showed up at 10H20. Found fiber cable faulty. Now we have to wait for another team to come and replace it. No internet. Vodacom will I pay for this month????
PVdW
Pieter Van der Wath's update15 Jun 2022, 11:58
Reviewer Update
Still my fiber is not working. Vodacom looks like have no managers to attend the problem. Poor **** poor service