Extremely Poor After Sales Support [VODACOM]

My Mother signed up for a contract with Vodacom and received a handset that had a sim tray that was faulty. She contacted Vodacom to get the handset replaced. After a month of struggling to get support with regards a replacement handset,they finally collected the phone on the 15th June 2020 with a promise to send her a replacement. To date no one from Vodacom has contaced her and when she calls they keep telling her that she will get the replacement handset in 14 days. All this is happening while subsciption fees are still being debited. this has gone on for over 4 months and with no promise to an end or solution. It disappointing to see service providers like Vodacom treat clients like this. We as a family preferred Vodacom as a service provider of choice till now. I think it is time we looked at other options.

Very poor service we have experienced.