Extremely Long time for screen Repair

I submitted my phone for repairs on Monday 12th October 2015 for a screen repair at the Canal Walk Vodacom. Today is the 26th of October.The consultant informed me it would take 7-10 working days. Its been over 10 working days and my phone is still in repairs. When I call to ask the progress they say they are waiting for spare parts. They have been waiting for spare parts for the past 5 days that I have called to follow up. I am currently without a phone as I was using an Iphone 6 and the micro sim is not compatible(too small) with most phones. The consultant said they are out of phones to give me in the interim but she didn't even seem to care. I am a customer who pays over R700 to vodacom on a Monthly basis but they cannot even seem to loan me a phone to use in the interim? Furthermore It has been over 10 working day and they are still waiting for parts? This is poor service and there seems to be no sense of urgency in repairing phones efficiently and in a timely manner. Extremely disappointing and I will be getting a contract buy out from another network because of appalling service.